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Teledata Representative (Payroll) / Part-time (MULTIPLE POSITIONS)

at ADP

Posted: 11/29/2018
Job Status: Part Time
Job Reference #: 165186
Keywords:

Job Description

ADP is hiring a Part-Time Teledata Representative.  The Teledata Representative receives payroll data, including hours and earnings and basic employee data, via phone or fax and enters it into the processing system. Audits payrolls for accuracy. Answers basic client questions regarding payroll including processing procedures and taxes. Keeps an accurate record of client inquiries/changes in the client relationship management system.
 
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:
  • Answers incoming client calls and/or makes outbound telephone calls to clients. Enters payroll data received via telephone and fax into the payroll processing system. Completes all required information accurately and timely to ensure an accurate payroll for the client. Updates client information as necessary.
  • Answers basic client questions regarding payroll including processing procedures, deduction/earnings setups, and taxes. Refers complex questions/issues to Client Services for follow-up and resolution.
  • Reviews payrolls and verifies that information is correct prior to processing. Corrects any terminal errors and determines cause of error(s).
  • Maintains client relationship management software (CATS and/or Clarify) with details of all client communication.
  • Identifies clients that have not called-in payroll as scheduled. Deletes client information and/or refers to Client Services for follow-up.
  • Other related duties as assigned.
  • Communicates regularly with clients and internal resources via telephone. Must be able to be understood and understand others.
  • Clients supply their information over the phone
  • Various payroll products, Clarify, CATS
  • Must be able to recognize how deductions work and be able to spot possible errors.
  • Must be polite to clients and work in a team environment to achieve goals.
  • Must properly manage data entry productivity
  • Payrolls fluctuate dramatically during the busy periods. Must be able to provide consistent, pleasant service regardless of volume.
  • Associate must follow processes in order to ensure consistent client experience.
  • Ability to perform repetitive motion - typing/data entry 90% of the time
QUALIFICATIONS REQUIRED:
  • High School Diploma required or equivalent in education and experience
  • 1-3 years of directly related customer service, data entry or payroll processing experience
  • Must be able to work flexible hours during peak volume periods, including year-end
  • And must be able to work full-time hours during the initial 4 weeks of training

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!